Four Seasons Safari Lodge Serengeti logo
Four Seasons Safari Lodge Serengeti

Manager of Technology Innovation & Data at Four Seasons

Open for Applications
ArushaJOBPosted 4 days ago

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

Position Summary

Job Type

JOB

Location

Arusha

Posted

4 days ago

Job Description

Be responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property. Forecast technology requirements and upgrades to existing technology to improve effectiveness of installed systems. Execute hotel and corporate systems strategies.

Job Roles & Requirements

24

Manager of Technology Innovation & Data

Qualifications

University or College degree – major in IT
Two (2) to five (5) years experience with a IT Department, preferably within a hotel
A working technical knowledge of hotel systems and operations.
Desirable Microsoft or Cisco Certifications, strong network-building and trouble-shooting skills, including Microsoft Operating Systems, MAC Operating Systems and applications
Strong business, resources and project planning experience
Four Seasons IT Core Standards and key internal controls
Good knowledge of the Four Seasons policies and procedures
Knowledge of basic accounting principles

Responsibilities

Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
Establish and maintain user procedures and hardware familiarization for all systems.
Establish and maintain system security procedures consistent with control requirements and corporate policy.
Maintain accurate records of system files; software and hardware issues and service requirements.
Maintain effective support for end user support process, other systems, including back office, sales & catering and human resources applications or any other property application.
Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.
Administer Lotus Notes, connection to global VPN and other communication tools
Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards notes database.
As required, participate in and lead the co-ordination of new systems acquisitions, corporate initiated major projects and technology implementations.
Good knowledge and support for Desktop OS and applications.
Provide direct guest support and quality support to function rooms and conference services

How to Apply

https://careers.fourseasons.com/us/en/job/REQ10358095/Manager-of-Technology-Innovation-Data

Quick Apply

Join Four Seasons Safari Lodge Serengeti and take the next step in your career.

Apply Now

Company Info

Four Seasons Safari Lodge Serengeti

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture